Privacy Policy

Last Updated: May 1, 2025

This Privacy Policy describes how International Visa Service Sp. z o. o. sp. k. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website or use our Ethiopia eVisa application services.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at support@evisa.express.

Information We Collect

We collect personal information that you voluntarily provide to us when you use our services, express an interest in obtaining information about us or our products and services, or otherwise contact us.

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you apply for an Ethiopia eVisa, including but not limited to:

Personal identifiers (name, date of birth, gender, nationality, passport details)
Contact information (email address, phone number, mailing address)
Travel information (travel dates, accommodation details, purpose of visit)
Professional information (occupation, employer details)
Payment information (credit card details, billing address)
Identification documents (passport scans, photographs)

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate our website. This information does not reveal your specific identity but may include:

Device and usage information (IP address, browser and device characteristics, operating system)
Location information (country, region)
Log and usage data (access times, pages viewed, referring websites)
Cookies and similar technologies (see our Cookie Policy section)

How We Use Your Information

We use the information we collect for various purposes, including:

Processing visa applications: To facilitate your Ethiopia eVisa application, including submission to Ethiopian immigration authorities
Providing customer service: To respond to your inquiries, solve potential issues, and provide support
Processing payments: To process your payments and prevent fraudulent transactions
Communication: To send you updates about your application, service-related notices, and promotional content (if you have opted in)
Improving our services: To analyze usage patterns, identify areas for improvement, and develop new features
Legal compliance: To comply with applicable laws, regulations, and legal processes

How We Share Your Information

We may share your personal information in the following situations:

With Ethiopian immigration authorities: To process your eVisa application
With service providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processors, customer support services)
For business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
With your consent: With your explicit consent or at your direction
For legal purposes: To comply with applicable laws, regulations, legal processes, or governmental requests

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

For visa application data, we typically retain information for a period of 5 years after the completion of your application process to comply with legal obligations and to assist with potential future applications.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication procedures
Regular security training for our staff
Physical security measures for our facilities

Cookie Policy

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files that are placed on your computer or mobile device when you visit a website.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properly
Functionality cookies: Remember choices you make and provide enhanced features
Analytics cookies: Collect information about how visitors use our website
Marketing cookies: Track your browsing habits to deliver targeted advertising

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

Right to access: The right to request copies of your personal information
Right to rectification: The right to request that we correct inaccurate information about you
Right to erasure: The right to request that we delete your personal information in certain circumstances
Right to restrict processing: The right to request that we restrict the processing of your information in certain circumstances
Right to data portability: The right to request that we transfer your information to another organization or to you
Right to object: The right to object to our processing of your personal information

To exercise any of these rights, please contact us at support@evisa.express. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@evisa.express.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Poland and choose to provide information to us, please note that we transfer the information, including personal information, to Poland and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.